RESUME
Profile
I'm confident in my ability to make anything I put my mind to success. I'm extremely motivated and a great manager of time. I am adaptable and adventurous who takes great pride in my ability to work and have a willingness to do any job asked upon me no matter how small. I can work alone or within a team to get the job done. I take challenges positively, work hard for the goals I need to achieve while continuously striving for excellence.
Skills
ADMIN ASSISTANT
DATA ENTRY
CUSTOMER SUPPORT
COPYWRITING
DESIGN (GRAPHICS & VIDEOS)
CHATBOT
LEAD GENERATION
Work
experience
Virtual Assistant
2019-2020
-Linkedin Lead Generation Expert
-Help clients to get more leads and better results with their business.
- Establish relationships with qualified leads.
- Variety of administrative tasks such as data entry, reporting, and invoice creation.
-Design logo and podcast cover
-Create an eBook
Customer Service Specialist
2017-2019
- Serves customers by providing product and service information and resolving product and service problems.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Online Tools
Microsoft Office
(Word, Excel, & Powerpoint)
Google Apps
(Gmail, Drive, Docs, Spreadsheet)
Canva
Powtoon
Photoshop
Wordpress
Trello
Bandcamp
Hubstaff
Education
Associate Degree in Computer Science
Asian Institute of Computer Studies
Graduated in 2013